Help & Advice

Ordering

You can place orders with fire trade supplies via the internet at www.firetradesupplies.com, by calling us on +44 (0) 330 0563094 or by fax on +44 (0) 330 0563093.

Payment

Fire Trade Supplies accept all major credit and debit cards. If you require a credit account facility, please contact our sales department for an account application form.

Design & Commissioning

System design and commissioning services can be provided on request. Contact us on 0330 0563094 for more details.

Product Selection

If you are not sure which part to choose, call our Customer Service department for advice for help on compatibility issues and product features.

Unable to find what you need?

If you are unable to find the item you require on our website, please call us on 0330 0563094 and we will try to source what you need.

Returns

Before any items are returned for credit, an RMA number must be obtained from the Customer Service Department. Click here for our full Conditions of Sale.

Fire Alarm Request for Quotation


Need a tailored price for your project? Submit a Fire Alarm Quotation Request today and our team will provide you with a competitive, no-obligation quote. We supply a wide range of trusted fire alarm products to suit installations of all sizes, ensuring you get the right equipment at the right price.

Credit Account Application Form


If you would like to apply for a credit account, simply select Yes from the dropdown and a credit application form will be sent to you.

Please Note:

All applications are subject to underwriters’ approval. Credit will not automatically be given

Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Other

You can contact us through our contact page! We will be happy to assist you.

Any question?

If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.

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